Shipping policy
Shipping Policy
Free U.S. Shipping
We offer FREE SHIPPING on all U.S. orders.
Processing Time
Please allow 5–12 business days for your order to be processed and shipped. Every item is carefully inspected, picked, and packaged before leaving our facility to ensure your order arrives in the best possible condition.
Tracking
Once your order has been dispatched, you will receive an email with your tracking information so you can follow your delivery.
International Shipping
For international orders, shipping rates are calculated at checkout based on your location. International customers are responsible for any customs fees, duties, and taxes charged by their country.
Delays
We strive for timely deliveries, but delays can occasionally occur. If you have not received tracking information within 12 business days of placing your order, contact us at Support@narivault.com and we will check on it right away.
Questions
For any questions regarding your order or shipment, please contact us at Support@narivault.com.
Refund Policy
Our goal is for every customer to be completely satisfied with their purchase. If something isn’t right, we’re here to help.
30-Day Returns
We offer 30-day returns on all orders. You have 30 days from the date your order is delivered to start a return.
Easy Size Exchanges
Wrong size? We offer easy size exchanges. Contact us and we will arrange the swap for the size you need.
Condition
Items must be returned in their original condition: unworn, unwashed, and with all original tags attached. Items that do not meet these conditions may not be accepted.
How to Start a Return or Exchange
Email Support@narivault.com with your order number and whether you would like a refund or a size exchange. Our team will reply with the next steps and the return address.
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.
Defective or Damaged Items
If you receive an item that is defective or damaged, contact us at Support@narivault.com within 7 days of delivery with a photo, and we will replace it.
Questions
Contact us any time at Support@narivault.com.